Sunday, May 24, 2020
Hernan Cortes and His Captains
Conquistador Hernan Cortes had the perfect combination of bravery, ruthlessness, arrogance, greed, religious fervor, and insubordination to be the man who conquered the Aztec Empire. His audacious expedition stunned Europe and Mesoamerica. He did not do it alone, however. Cortes had a small army of dedicated conquistadors, important alliances with native cultures who hated the Aztecs, and a handful of dedicated captains who carried out his orders. Cortes captains were ambitious, ruthless men who had the right blend of cruelty and loyalty, and Cortes would not have succeeded without them. Who were Cortes top captains? Pedro de Alvarado, the Hotheaded Sun God With blond hair, fair skin, and blue eyes, Pedro de Alvarado was a marvel to behold for the natives of the New World. They had never seen anyone quite like him, and they nicknamed him Tonatiuh, which was the name of the Aztec sun god. It was a fitting nickname, as Alvarado had a fiery temper. Alvarado was part of the Juan de Grijalva expedition to scout the Gulf Coast in 1518 and had repeatedly pressured Grijalva to conquer native towns. Later in 1518, Alvarado joined the Cortes expedition and soon became Cortes most important lieutenant. In 1520, Cortes left Alvarado in charge in Tenochtitlan while he went to deal with an expedition led by Panfilo de Narvaez. Alvarado, sensing an attack on the Spanish by the inhabitants of the city, ordered a massacre at the Festival of Toxcatl. This so infuriated the locals that the Spanish were forced to flee the city a little more than a month later. It took Cortes a while to trust Alvarado again after that, but Tonatiuh was soon back in his commanders good graces and led one of the three causeway assaults in the siege of Tenochtitlan. Later, Cortes sent Alvarado to Guatemala. Here, he conquered the descendants of the Maya who lived there. Gonzalo de Sandoval, Cortes Right-Hand Man Gonzalo de Sandoval was barely 20 years old and without military experience when he signed on with the Cortes expedition in 1518. He soon showed great skill at arms, loyalty, and the ability to lead men, and Cortes promoted him. By the time the Spanish were masters of Tenochtitlan, Sandoval had replaced Alvarado as Cortes right-hand man. Time and again, Cortes trusted the most important assignments to Sandoval, who never let his commander down. Sandoval led the retreat on the Night of Sorrows, conducted several campaigns before the reconquest of Tenochtitlan, and led a division of men against the longest causeway when Cortes lay siege to the city in 1521. Sandoval accompanied Cortes on his disastrous 1524 expedition to Honduras. He died at the age of 31 of illness while in Spain.à Cristobal de Olid, the Warrior When supervised, Cristobal de Olid was one of Cortes more reliable captains. He was personally very brave and fond of being right in the thick of the fighting. During the Siege of Tenochtitlan, Olid was given the important job of assaulting the Coyoacà ¡n causeway, which he did admirably. After the fall of the Aztec Empire, Cortes began to worry that other conquistador expeditions would poach land along the southern frontiers of the former empire. He sent Olid by ship to Honduras with orders to pacify it and establish a town. Olid switched loyalties, however, and accepted the sponsorship of Diego de Velazquez, Governor of Cuba. When Cortes heard of this betrayal, he sent his kinsman Francisco de las Casas to arrest Olid. Instead, Olid defeated and imprisoned Las Casas. However, Las Casas escaped and killed Olid sometime in late 1524 or early 1525.à Alonso de Avila Like Alvarado and Olid, Alonso de Avila had served on Juan de Grijalvas mission of exploration along the gulf coast in 1518. Avila had the reputation of being a man who could fight and lead men, but who had a habit of speaking his mind. By most reports, Cores disliked Avila personally, but trusted his honesty. Although Avila could fight (he fought with distinction in the Tlaxcalan campaign and the Battle of Otumba), Cortes preferred to have Avila serve as an accountant and entrusted him with much of the gold discovered on the expedition. In 1521, before the final assault on Tenochtitlan, Cortes sent Avila to Hispaniola to defend his interests there. Later, once Tenochtitlan had fallen, Cortes entrusted Avila with the Royal Fifth. This was a 20 percent tax on all gold the conquistadors had discovered. Unfortunately for Avila, his ship was taken by French pirates, who stole the gold and put Avila in prison. Eventually released, Avila returned to Mexico and took part in the conquest of the Yucatan. Other Captains Avila, Olid, Sandoval, and Alvarado were Cortes most trusted lieutenants, but other men held positions of importance in Cortes conquest. Gerà ³nimo de Aguilar: Aguilar was a Spaniard marooned in Maya lands on an earlier expedition and rescued by Cortes men in 1518. His ability to speak some Maya language, coupled with the slave girl Malinches ability to speak Nahuatl and Maya, gave Cortes an effective way to communicate with Montezumas emissaries.Bernal Diaz del Castillo: Bernal Diaz was a footsoldier who participated in the Hernandez and Grijalva expeditions before signing on with Cortes. He was a loyal, dependable soldier, and had risen to positions of minor rank by the end of the conquest. He is far better remembered for his memoir The True History of the Conquest of New Spain, which he wrote decades after the conquest. This remarkable book is by far the best source about the Cortes expedition.Diego de Ordaz: A veteran of the conquest of Cuba, Diego de Ordaz was loyal to Diego de Velazquez, governor of Cuba, and even at one point attempted to subvert Cortes command. Cortes won him over, however, and Ordaz became a n important captain. Cortes even entrusted him to lead a division in the fight against Panfilo de Narvaez at the Battle of Cempoala. He was eventually honored with a knightship in Spain for his efforts during the conquest.Alonso Hernandez Portocarrero: Like Cortes, Alonso Hernandez Portocarrero was a native of Medellin. This connection served him well, as Cortes tended to favor people from his hometown. Hernandez was an early confidant of Cortes, and the slave girl Malinche was originally given to him (although Cortes took her back when he learned how useful she could be). Early in the conquest, Cortes entrusted Hernandez to return to Spain, pass along some treasures to the king, and look after his interests there. He served Cortes admirably, but made enemies of his own. He was arrested and died in prison in Spain.Martin Lopez: Martin Lopez was no soldier, but rather Cortes best engineer. Lopez was a shipwright who designed and built the brigantines, which played a crucial role in t he siege of Tenochtitlan.Juan Velazquez de Leà ³n: A kinsman of Governor Diego Velazquez of Cuba, Velà ¡zquez de Leons loyalty to Cortes was originally dubious, and he joined a conspiracy to oust Cortes early in the campaign. Cortes eventually forgave him, however. Velazquez de Leon became an important commander, seeing action against the Panfilo de Narvaez expedition in 1520. He died during the Night of Sorrows.à à Sources Castillo, Bernal Diaz Del. The Conquest of New Spain. Penguin Classics, John M. Cohen (Translator, Introduction), Paperback, Penguin Books, August 30, 1963. Castillo, Bernal Diaz Del. The True History of The Conquest of New Spain. Hackett Classics, Janet Burke (Translator), Ted Humphrey (Translator), UK ed. Edition, Hackett Publishing Company, Inc., March 15, 2012. Levy, Buddy. Conquistador: Hernan Cortes, King Montezuma and the Last Stand of the Aztecs. Hardcover, 1st edition, Bantam, June 24, 2008. Thomas, Hugh. Conquest: Montezuma, Cortes and the Fall of Old Mexico. Paperback, Reprint edition, Simon Schuster, April 7, 1995.
Thursday, May 14, 2020
Essay about Men and Women Equality in Sports - 903 Words
Men and Women: Equality in Sports Many of the pre-existing womens sports organizations such as Association of Intercollegiate Athletics for Women (AIAW), Fà ©dà ©ration Sportive Fà ©minine Internationale (FSFI), and American Basketball League (ABL) have been the casualties of male dominated sports structure. These organizations merged or dissolved as other male dominated institutions began to include womens competitive sports. The NCAA saw the potential for additional revenue as the AIAW grew. Rather than lose significant financial resources the NCAA insisted that its member institutions offer women championships. This meant that both mens and womens programs had to be included in member institution or not be recognized by the NCAA. Asâ⬠¦show more contentâ⬠¦With an audience of 20,000 for the closing stages the International Olympic Committee took note and voted to allow women to compete in 5 of 10 sports, suggested by the FSFI, at the 1928 Summer Olympic Games (Hult 87). The 1928 Games had reduced events, and opportunities, which meant that womens leadership were reduced as a result. Although FSFI was victorious in opening more opportunities for women to compete at the Olympics women were still excluded from making decision process in their own sports. The IOC conceded to the FSFI only to sustain its powers. Despite the advances of TITLE IX the fight to allow women to equally engage in sport continues today. Many unforeseen consequences occurred due to TITLE IX specifically with womens involvement in the administration aspects of sports. In the article The story of womens Athletic Manipulating a Dream author Joan Hult supports this idea. Hult concludes although [TITILE IX] brought millions of girls and women to the sports fields and arenas, it reduced thousands of women administrators to secondary positions of leadership and removed them from decision making positions. As a consequence of the loss of women in decision making positions the governance of girls and women athletes became the province of men and mens governance structures (Hult 96). The most notable victim was the AIAW. The AIAWs down fall or merger with the NCAA created a void of women who administrate sportShow MoreRelatedEssay on Gender Barriers in Athletics1138 Words à |à 5 Pagesfemale) entering a non-traditional sport for their gender/sex (eg women who enter body building, power lifting, boxing; men who enter synchronized swimming or field hockey)? Throughout history it is clear that not only women, but both genders have faced seemingly insurmountable barriers when attempting to break into a sport that is not proper or stereotypical for their gender to participate in. 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The NCAA reported since 1988, in the 2007-2008 academic year, institutions yielded a net gain of 2, 342 womenââ¬â¢s teams added to varsityRead MoreThe Impact Of Long Women On Education And Sports1323 Words à |à 6 PagesForty-three years. Thatââ¬â¢s how long women have had equality in education and sports. Due to the passage of Title IX, also known as one of the Education Amendments of 1972, it is illegal for educational institutions to discriminate on the basis of sex which includes all academic and extra-curricular programs such as sports. Title IX explicitly gives women equal rights, stating ââ¬Å"no person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, orRead MoreEssay about Gender and Sara Maratta808 Words à |à 4 PagesSara Maratta discusses a controversial issue of women are becoming mor e accepted into the sports world, not only as fans and players but also as voices in sports journalism. However, men still dominate on all levels. Why? Some argue because of stereotype. From this perspective, who really cares why women are not receiving the same equality as men? Are women being used as sex symbols, are they really being accepted in the sports world or is the sports world just creating balance. According to SaraRead MoreGender Equality And The Empowerment Of Women Essay1212 Words à |à 5 PagesWomenââ¬â¢s participation in sports has a long history. It is a history marked by division and discrimination but also filled with major accomplishments by female athletes and important advances for gender equality and the empowerment of women and girls. It is important to know how women impacted sports and opened doors for new possibilities. The principal objective of Title IX is to stop the use of federal money to support sex discrimination in education programs and to provide individual citizens helpful
Wednesday, May 6, 2020
Saudi Arabia Versus Iran And The Ongoing Sunni Shia Conflict
The topic for this capstone project is ââ¬Å"Saudi Arabia versus Iran and the Ongoing Sunni-Shia Conflictâ⬠. The paper will delve into the historical split between the Sunni and the Shia, as well as the relationship between Saudi Arabia and Iran given the fact that Saudi Arabia is a predominantly Sunni state while Iran is a predominantly Shia state. Evidently, this ancient divide is contributing in one way or the other to the resurgence of conflict in Muslim countries especially in the Middle East. For instance, it is this struggle between the Sunni and the Shia that feeds the current Syrian civil war, which is threatening to change the Middle East. The divide has also fueled violence in other Gulf countries such as Iraq, Bahrain, Yemen, as well as Lebanon. Notably however, the entire conflicts are not defined in respect to this Shia Sunni divide since there are many other economic, political, as well as geostrategic factors that fuel the conflicts. Nonetheless, the split is on e prism that can help in understanding these tensions (Luomi 36). The two nations of Saudi Arabia and Iran are competing for power and leadership in the Islamic world; consequently, they are employing many tactics including the sectarian divide to attain these ambitions. It is at this backdrop that the paper will look into the relationship of these two gulf counties including Bahrain, Yemen, and Syria. Besides the proxy war, there is also the fervor of armed militants in the Gulf that are motivated by theirShow MoreRelatedOil s Impact On The Economic Spectrum3994 Words à |à 16 Pagesreport, we endeavour to predict whether the Brent crude oil price will be above or below the current ââ¬Å"spotâ⬠price of around US$60 per barrel in one and five years time and we consider demand concerns in China, supply issues within the US and OPEC (Saudi Arabia especially) as well as global geopolitical impacts. In Part B, fuel is the largest operating expense for an airline and we will assess the vulnerability of the share prices for Qantas and Virgin Australia to movements in the oil price. Part A
Tuesday, May 5, 2020
Employee Engagement Employee Engagement Programme
Question: Discuss about the Employee Engagement for Employee Engagement Programme. Answer: Introduction Human Resource Management is an important factor for any company's success. Managers are of the agreement that the modern business need more efficiency and higher productivity. One way of gaining competitive advantage is through developing satisfied and talented employees. Satisfied employees always want to work for an organization for a longer period, contribute to high productivity and workforce stability. However, things have changed, and employees' satisfaction does not guarantee productivity and high profitability (Abraham, 2012, p. 28). The employer should motivate the employees to apply their full capabilities and potential to their jobs. Employees need to be valued and recognized so as to be available for the company. One method of employees' recognition is known as employee engagement in company operations. Employee engagement is defined as a tool used by company's gain competitiveness and maintains it (Dernovsek, 2008, p. 42). This paper provides an overview of employee engagement and its effects on the company's operations. More specifically, the paper investigates different methods used by companies to promote engagement among its workforce. The Frishco Company is one of such organizations that has implemented different methods of engagement as discussed in the paper. The study also elaborates on the symptoms, causes, and consequences of employee disengagement on companies. Lastly, the most effective engagement methods based on the current level of competition, technological advancement, and economic issues have been discussed (Attridge, 2009, p. 384). The Frishco's success can be attributed to several engagement methods that it has employed in its operations. Following a study conducted by the organization to identify the best ways of engaging its employees, Frishco has so far implemented the methods discussed below: Changing the organizational culture and communication style to fit the employees Frishco developed an employee-centred culture that focussed on effective engagement. The company gives its employees an opportunity to air their voices about the necessary changes that ought to the made. The employees are always encouraged to present their feedback on either their satisfaction or dissatisfaction the firm's operations (Gallup, 2006, p. 43). Frishco has implemented the following ways to enhance sharing information between the management and the employees. The release of internal employee magazine known as the "Your Frishco" which is used to familiarize the employees with the company's leadership style, organizational structure, and culture as well as employees views about the company. Morning briefing which informs the shop floor teams about their daily operations in additional to the latest sale statistics. Intranet which allows sharing of information between the management and the employees as well as among the employees themselves. The intranet enables the employees the operational aspects to focus on instead of information being pushed on them. Employee forums which allow the employees to present their opinions, issues affecting them to the management. The forum is also used to gather the employees' ideas on the company's strategies. Frishco has created a scheme known as the (Bright Ideas" that motivates employees on sharing their innovative and creative ideas aimed at improving the organization. Based on the views collected from the employees, the approaches have been proved to be effective. Frishco has focused on the democratic style of leadership where the employees are allowed to make decisions and share their views as well. The ideas presented by the employees are used to make continuous firm's improvement (Bakker, A Schaufeli, 2008, p. 153). Frishco has developed a culture that encourages respect and trust among its stakeholders. The management has embarked on internal leadership development to encourage employees, company's and stakeholders' development in the following ways: Talent plotting where the management spots talented employees and develops them into leaders. Coaching and mentoring where coaches and mentors guide junior employees through face-to-face interaction and structured feedback. The strategy has enabled building strong and positive relationships, reinforce trust and develop managerial skills at Frishco (Price, 2011, p. 67). Support networks: managers from different departments meet on a monthly basis to share views and ideas on improving the company's performance. The decisions made during the meetings are then shared with the employees to gather their views. Frishco Company recognizes the importance of promoting the employees' intrinsic values. For the purpose of career development, the company encourages job enrichment, job enlargement, and job rotation (Armstrong, 2010, p. 111). Through cross-departmental experiences, the employees are developed personally. Likewise, the management encourages its employees to undertake new and challenging yet achievable tasks through a process known as job enlargement. The company has conducted four surveys to determine the impact of employees' engagement in its general operations. The results showed that there is increased sales volume, effective decision making and customers' satisfaction which are attributed to improvement performance by the employees (Torrington, et al., 2008, p. 132). Likewise, the employees have become aware of their roles and responsibilities in the organization. 91% of the employees who took part in the surveys stated that they were happy with the company because their efforts are high recognized and appreciated. The Frishco's employee turnover has reduced by half over the last five years (Wellins, 2005, p. 98). The findings from the research show that employee engagement has a positive impact on both the employees and organizational performance. Frishco has recognized that employees are an asset it cannot do without. Employees' disengagement is attributed to increased cost, loss of productivity, and hindered efficiency. Some symptoms of employee disengagement include high employee turnover, lack of passion and undermining the operating guidelines offered by the management (Kahn, 1990, pp. 693-712). Disengaged employees have the following commonalities; The jobs are not personally purposeful and meaningful. The employees lack the sense of self-autonomy and determination. The employees believe that the rules are applied partially and unfairly. The management does not provide useful and constructive feedback on the queries raised by the employees. There is no supportive relationship between the management and the employees as well as among the employees. The job lacks opportunities for personal development. Some of the causes of employee disengagement are; Lack of adequate training and development for the employees. Reduced compensation benefits for the employees Existence of employee-management conflicts Consequences of employee disengagement Kills employees' morale Actively disengaged workforce is more likely to cause dissatisfaction and disruption in the company compared to the actively engaged employees. Dissatisfaction of employees leads to lack of morale to perform their duties. Demoralized employees have a negative impact on the organization's performance (Karsan, 2011, p. 54). Disengagement decreases productivity There is a correlation between the level of employees' engagement and their productivity. As compared to actively engaged employees who use fewer resources to earn more money for their firms, disengaged employees earn less revenue for their companies (Graen, 2008, p. 74). The level of engagement among the employees is used as a pivot to measure the success of any organization in meeting its goals and objectives. In this regards, a company experiencing employee disengagement would fail in meeting its organizational goals. Employee disengagement negatively affects customers Discontent among the employees does not stop at the business' front line. Customers have become more sensitive to the issue affecting organizational and are more likely to respond accordingly. Excellent customer services lead to brand loyalty and consumer loyalty. Employee engagement creates a positive bond between the employees and the customers. However, disengaged employees lack the pride and enthusiasm to increase/ improve the customer satisfaction (Karsan, 2011, p. 55). When customers sense that employees' are unhappy with the general operations of the company, they tend to switch to other companies to enhance their satisfaction. Therefore, when examining employee disengagement, it is important to identify the correlation between customer satisfaction and employee engagement (Leiter Bakker , 2010, p. 108). Disengaged employees are full of excuses Disengaged employees will always look for false excuses to leave an organization. For example, they are likely to pretend that they are sick but in a real sense, they are busy looking for greener pastures. The points explain why there is a direct correlation between dissatisfaction and high rates of employee turnover. When employees feel that their personal development is not catered for, they won't put more effort in meeting the organizational goals but instead, look for exit strategies (Cartwright Holmes, 2006, pp. 199-203). Disengaged employees are associated with health problems and experiencing negative feelings. Employee disengagement is linked to depression and anxieties. The employees are emotionally exhausted, unhappy with their employers and cynical (Robison, 2010). With the lack of stress management mechanisms, work related stresses are likely to be transferred into homes leading to social problems. Disengaged employees are not good ambassadors for their companies. They do not recommend their company as the best place to work in. Likewise, they do not urge their friends and family members to use the company's products or services (Abraham, 2012, p. 30). Conversely, the employees are less creative and innovative and share new production ideas with other employees. Disengaged employees are not committed towards meets the customer and organizational needs. The impact of employee disengagement shows that the phenomenon brings more harm to an organization. The methods of employee engagement are dynamic, and any organization should be alert to such changes and invent new strategies aimed at making irresistible to the worker for. In the case of Frishco Company, the following, methods should be involved in employee engagement. Improved compensation benefits A lot of surveys have shown that compensation and benefits package are important drivers of employee satisfaction. Although compensation is not an engagement factor but rather a hygiene factor, employees are more likely to leave a company with poor compensation packages (Dernovsek, 2008, p. 88). Compensation improves the engagement level of employees in meeting the organizational needs. Making jobs look meaningful Frishco should ensure that the jobs fit personal development. Jobs should provide the employees with the autonomy and tools to succeed. The company should select the right people to perform the right jobs (Bakker, A Schaufeli, 2008, p. 121). The organization should recognize that jobs are transformed by technological advancement and align its jobs requirements with the current technology. Technology contributes to less expense in human input and more productivity. Studies have shown that when jobs are enriched, offering the employees more autonomy, the power and liberty to make decisions, support, and time, the firm earns more money. Frishco will have a higher profitability level when the employees are given more power to control their jobs (Karsan, 2011, p. 55). Aligning jobs to employee needs increases engagement rates, high level of employee retention and productivity level. Fostering great management Management refers to the continuous activities used by the managers to support, align and guide their employees. Managers have the responsibility to develop internal processes, build products, serve clients and guide the employees. To improve the employee engagement, the Frishco's management should set achievable goals, support the employees, listen to the employees' opinion, coach them for higher performances and offer feedback for continuous performance improvement. Fostering excellent management practice has a positive impact on employee engagement, retention, and performance (Price, 2011, p. 148). Establishing a humane, flexible, and inclusive workplace Employees have complicated lives and therefore needs a supportive and flexible work environment. Open and flexible workplaces encourage trust between the management and the employees. Likewise, employee engagement should be an ongoing and continuous recognition process. The key to active engagement is created through a social environment that encourages smooth relationship between the stakeholders and making managers be team players rather than judges of the employees (Attridge, 2009). Other engagement factors that Frishco should implement are; a) creating ample growth opportunities; b) establishing purposeful, visionary, and transparency leadership; and c) providing timely feedback to the employees. Conclusion Companies, like Frishco that engage their employees through training both do create stronger feelings of loyalty and trust in their employees. Even though employee engagement cannot fully eliminate the employees' dissatisfaction with the overall operations of an organization, it helps in cutting down on the loss of business and resources, which ultimately assist in fuelling company growth (Dernovsek, 2008). Although many companies consider employee engagement as an unimportant concept, it has a real effect on Frisch's bottom line. For customer satisfaction, better productivity, and profit, implementing active employee engagement and employee-driven leadership is a necessity. Employee disengagement leads to a drain on time and resources that are not required for the success of companies operating in the today's competitive economy (Torrington, et al., 2008). Some of the noticeable warning symptoms of disengaged employees are tardiness absenteeism, withdrawal behaviour, and increased negativity. The signs of employee disengagement can also be witnessed through lack of energy to perform, unnecessary mistakes, lack of attachment, and low morale (Cartwright Holmes, 2006). By establishing the impact of engagement or disengagement, we have established that employee engagement comes with a positive effect on the company's performance while employee disengagement causes a lot of harm to the company. The most feasible way of protecting the company from the different impact of employee disengagement is by implementing engagement techniques such as improved compensation benefits, making jobs look meaningful, fostering excellent management, establishing a humane, flexible, and inclusive workplace, training and development and coaching (Armstrong, 2010). References List Abraham, S., 2012. Development of Employee Engagement Programme on the basis of Employee Satisfaction Survey. Journal ofEconomic Development, Management, IT, Finance and Marketing, 4(1), pp. 27-37. Armstrong, M., 2010. Hand book of Human Resource Management Practice. 12th edition ed. s.l.:Kogan Page ltd. Attridge, M., 2009. Measuring and Managing Employee Work Engagement: A Review of the Research and Business Literature. Journal ofWorkplace Behavioral Health, 24(4), p. 383 398. Bakker, A Schaufeli, W., 2008. Positive organizational behavior: Engaged employees in flourishing organizations. Journal of Organizational Behavior, Volume 29, p. 147154. Cartwright, S. Holmes, N., 2006. The meaning of work: the challenge of regaining employee engagement and reducing cynicism. Human Resource Management Review, Volume 16, p. 199208.. Dernovsek, D., 2008. Engaged Employees. Credit Union Magazine, 74(5), p. 42. Frishco, n.d. Case Study, s.l.: Frishco Company. Gallup, 2006. Gallup study: engaged employees inspire company innovation. The Gallup Management Journal. Graen, G., 2008. Enriched engagement through assistance to systems change: a proposal. Industrial and Organisational Psychology, Volume 1, p. 7475. Kahn, W., 1990. Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, Volume 33, pp. 692-724. Karsan, R., 2011. Engaging and aligning employees. Training Journal, pp. 52-55. Leiter , M. Bakker , A. B., 2010. Work engagement: a handbook of essential theory and research. New York, NY: Psychology Press. Price, A., 2011. Human Resource Management. 4th edition ed. South Western : Cengage Learning. Robison, J., 2010. Disengagement can be really depressing. Gallup Management Journal. Torrington, D., Hall, L. Taylor, S., 2008. Human Resource Management. Pearson Education Limited ed. Harlow : 7th edition. Wellins, R., 2005. Creating a culture for engagement. Workforce Performance Solutions.
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